FAQs
Don’t find your answer?
Getting started
How do I get started with Tatra training?
Start your 7-day free trial on our membership page. You’ll get full access to every course straight away, and nothing is charged until day 8. After you sign up, a short questionnaire points you to courses that suit your role and the clients you see most.
What makes Tatra different from other mental health training providers?
We’ve trained more than 65,000 mental health professionals since 2001, and our courses are taught by the people leading their fields, including authors, researchers and practising clinicians. Organisations like Lifeline, Mind Australia, Centrelink, Life Without Barriers and UnitingCare have trusted us to train their teams. Every course is built around practical skills you can use in your next session.
Do I need any prerequisites to enroll in courses?
No, anyone can enroll in our courses. While you don’t need to be a mental health professional, our courses are specifically designed and pitched for mental health practitioners.
Can I try a course before purchasing?
Yes. The 7-day free trial gives you full access to the whole library, so you can sample different topics and presenters before you commit. Cancel any time in the first 7 days and you won’t be charged. The free trial is limited to one per person.
Course Access & Technology
How long do I have access to my courses?
There’s no deadline. All courses are self-paced, so you can start, pause and come back whenever it suits you. While your membership is active, you can access every course in the library and revisit lessons as often as you like.
I bought a course before memberships started. Do I still have access?
Yes. Courses you bought individually come with lifetime access, and you don’t need a membership to keep using them.
Can I access courses on mobile devices and tablets?
Yes, you can login and complete courses on desktop, mobile devices, or tablets, allowing you to learn anytime, anywhere that suits your schedule. Your progress syncs across devices, so you can start on one and finish on another.
What happens if I experience technical difficulties?
Technical difficulties are rare, but if you do experience issues, the best option is to call us during office hours and we can troubleshoot for you. You can also email us at info@tatratraining.com and we will get back to you quickly to help resolve the issue.
Do I need special software to access the courses?
No special software is required. All courses are accessible via your computer or mobile browser, and we also have a mobile app for a more seamless mobile experience.
Can I download course materials for offline use?
You can download course materials such as course notes, slides, or workbooks that come with your course. However, you do need an internet connection to access the course videos.
Do courses ever get removed from the library?
We add new courses every month and occasionally retire older ones, so the library stays current. If you bought a course individually, you keep access to it even if it’s removed from the membership library.
CPD & Professional Recognition
Are Tatra courses CPD-accredited?
Our courses are generally suitable for CPD for psychologists, counsellors and psychotherapists, social workers, community workers, mental health nurses, GPs and occupational therapists. Each course comes with a certificate showing your name, the course title and CPD hours. CPD requirements vary between professional bodies, so please check with your association or registration body to confirm what you can claim and what evidence they need.
Which professional bodies recognise Tatra training for CPD hours?
Our courses meet the requirements of major professional bodies including the Psychology Board of Australia, Australian Association of Social Workers (AASW), Australian Counselling Association (ACA), and other relevant mental health professional organisations.
How many CPD hours do I receive per course?
CPD hours are listed on each course page, so you’ll know exactly how many hours you’ll receive before enrolling.
Will I receive a certificate of completion?
Yes. When you complete a course and pass the assessment, you can download your certificate straight away. Certificates are also emailed to you and kept in your account.
Do I keep my certificates if I cancel my membership?
Yes. Any certificates you’ve earned are yours to keep. We recommend downloading them as you go so you always have a copy.
Course Content
Are courses self-paced or do they follow a schedule?
Yes. Work through them as quickly or slowly as you like, around your caseload and your life.
Do I need to pass an assessment?
Yes. Each course ends with a short multiple-choice quiz with an 80% pass mark. If you don’t pass the first time, you can review your answers and resit as many times as you need.
Can I retake course assessments if needed?
Yes, you can. All courses have a small online exam, and if you don’t achieve the minimum pass grade, you have the opportunity to retake the assessment as many times as needed.
Membership and billing
What does a membership include?
Unlimited access to every course in the library, all 50+ presenters, every new course we add, and a CPD certificate for each course you complete.
What's the difference between the monthly and annual plans?
Both give you exactly the same access. The difference is how you pay.
- Annual: $495 paid upfront for 12 months. That works out to 3 months free compared with paying monthly.
- Monthly: $55 a month over 12 payments. This is a 12-month plan, so payments continue until the 12th.
Both start with the same 7-day free trial.
What happens when my trial ends?
On day 8, your first payment is taken and your membership begins. For the annual plan, that’s a single payment for 12 months. For the monthly plan, it’s the first of 12 monthly payments.
Does my membership renew automatically?
Yes. Annual memberships renew for another 12 months unless you cancel before your renewal date. Monthly memberships continue month to month after your 12th payment, and you can cancel at any time from then on. We’ll email you at least 7 days before any renewal so there are no surprises.
How do I cancel?
Go to the “My Membership” tab in your student dashboard. You don’t need to contact us. Annual memberships stay active until the end of the 12 months you’ve paid for. Monthly memberships can be cancelled during the trial or any time after your 12th payment.
What is your refund policy?
You can cancel during your 7-day free trial at no cost. After the trial, membership fees aren’t refundable, but if you’re facing genuine hardship or extenuating circumstances, contact us and we’ll consider your situation.
For individual course purchases, we offer a full refund within 14 days of purchase if you’ve completed less than 25% of the course. Refunds aren’t available once a course is completed and a certificate issued. These policies don’t affect your rights under Australian Consumer Law. See our Terms and Conditions for full details.
Do you offer payment plans?
Yes. The monthly membership spreads the cost across 12 payments of $55.
Can I get a tax invoice?
Yes. Tax invoices are emailed when you pay and are also available in your account dashboard. Prices are in Australian dollars and include GST where applicable.
Can my employer pay for my membership?
Yes. Many employers cover professional development. Contact us at info@tatratraining.com and we can invoice your employer directly.
Support & Troubleshooting
How can I contact Tatra for support?
Use the contact form on our Contact Us page, call 1300 792 029, email info@tatratraining.com, or use the online chat during business hours.
What are your business hours?
Our office hours are Monday-Friday, 8:30am-5:00pm AEST, excluding public holidays.
How quickly do you respond to enquiries?
We usually reply within one business day.
Can I speak to someone about which courses are right for me?
Certainly! You can call us on 1300 792 029, contact us via chat, or use the contact form on our Contact Us page and we’ll be happy to help guide you to the right courses for your needs.
Account/Profile
How do I reset my password?
On the login page, you’ll see a “Forgot Password” option. Click that and you’ll be sent a password reset email to your registered email address. If that doesn’t work, please contact us and we can reset it for you.
Can I update my contact information?
Yes, once logged into your online learning portal, you can update all your contact details there.
How do I access my course history and certificates?
You can view all your course history by logging into your online learning portal. Certificates are emailed to you upon course completion and can also be accessed through your portal.
Can I transfer a course to another person?
No. Memberships and individual course purchases are for one person and can’t be transferred.