Terms & Condition

Last Updated: 20 October 2025

Plain English Summary: These Terms govern your use of Tatra Training’s professional development courses and services. We’ve written them in plain English while ensuring full compliance with Australian and Queensland consumer law. Key points: your consumer rights under Australian law cannot be excluded, refunds are available in certain circumstances, and our content is protected by copyright.

1. DEFINITIONS

“Account” means your unique user account for accessing our Services.
“Australian Consumer Law” or “ACL” means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
“Content” means all materials, courses, videos, documents, and intellectual property provided through our Services.
“Course Materials” means educational content, handouts, certificates, and related resources.
“CPD” means Continuing Professional Development or Continuing Professional Education.
“Enterprise Client” means organisations purchasing Services for multiple users.
“Health Information” means personal information about health, disability, or mental health as defined by the Privacy Act 1988 (Cth) and Information Privacy Act 2009 (Qld).
“Live Services” means webinars, workshops, or events delivered in real-time.
“On-Demand Services” means pre-recorded courses accessible at your convenience.
“Services” means all courses, training, events, and related services provided by Tatra Training.
“Subscription” means recurring access to Services for a specified period.
“Tatra Training,” “Tatra,” “we,” “us,” “our” means The Trustee for Alignment Assets Discretionary Trust, ABN 89 315 620 861, trading as Tatra Training.
“You,” “your” means the individual or entity accessing our Services.

2. ACCEPTANCE & ELIGIBILITY

2.1 Agreement Formation

By accessing, registering for, or using our Services, you accept these Terms in full. If you disagree with any provision, do not use our Services.

2.2 Professional Eligibility

Our Services target mental health professionals, allied health practitioners, and related professionals. While registration verification is not required, you acknowledge responsibility for ensuring courses meet your professional development needs and regulatory requirements.

2.3 Age and Capacity

You must be at least 18 years old and legally capable of entering binding contracts. If acting for an organisation, you warrant authority to bind that entity.

2.4 Account Security

You are responsible for maintaining confidentiality of login credentials and all activities under your Account. Sharing credentials is prohibited and may result in Service suspension.

3. SERVICES & LICENSING

3.1 License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use Services solely for your professional development. This license terminates upon breach of these Terms or Service cancellation.

3.2 Usage Restrictions

You may not:

Share login credentials or allow unauthorised access
Copy, redistribute, or commercially exploit Content
Use automated systems to access or scrape Content
Reverse engineer or attempt to extract source materials
Remove copyright notices or proprietary markings

3.3 Course Access Windows

On-Demand Courses: Lifetime access – there is no time limit to access your purchased courses. Course materials remain available indefinitely through your Account.
Live Services: One-time access during scheduled delivery plus recording access for 30 days
Subscriptions: Access during active subscription period only

3.4 Certificates and CPD Credits

Certificates are issued upon successful completion of course requirements. You remain responsible for:

Verifying CPD acceptance with your professional body
Maintaining CPD records as required by your regulator
Ensuring courses meet your specific learning needs

4. PROFESSIONAL & CLINICAL DISCLAIMERS

4.1 Educational Purpose Only

Our Services provide educational information only and do not constitute:

Clinical, medical, psychological, or therapeutic advice
Specific recommendations for individual cases
Supervision or consultation services
Professional licensure or certification

4.2 Professional Responsibility

You acknowledge that:

Professional practice remains your sole responsibility
Our Content cannot replace professional judgment, supervision, or consultation
You must comply with all applicable professional standards and regulatory requirements
Competency and scope of practice decisions rest with you

4.3 Emergency Situations

Our Services are not designed for emergency situations. If you or someone you know requires immediate assistance, contact emergency services (000 in Australia) or appropriate local crisis resources.

4.4 No Treatment Outcomes Guaranteed

We make no representations about treatment effectiveness, client outcomes, or professional success resulting from our Services.

5. PRICING, BILLING & TAXES

5.1 Fees and Payment

All fees are in Australian dollars (AUD) and include GST where applicable. Payment is required before Service access unless alternative arrangements are agreed in writing.

5.2 Automatic Renewals

Subscription Services renew automatically unless cancelled at least 24 hours before the renewal date via your Account dashboard. We will provide at least 14 days’ advance notice of upcoming renewals and any fee changes.

5.3 Price Changes

We may modify fees with 30 days’ notice for new subscriptions. For existing subscribers, changes take effect at your next billing cycle after the notice period. Continued use constitutes acceptance of new fees.

5.4 GST and Tax Invoices

GST is included in displayed prices where applicable. Tax invoices are available through your Account dashboard and emailed upon purchase.

6. REFUNDS, CANCELLATIONS & CHANGES

6.1 Your Australian Consumer Law Rights

Important: Under Australian Consumer Law and Queensland Fair Trading Act, you have guaranteed rights that cannot be excluded. If our Services fail to meet consumer guarantees (such as being of acceptable quality or fit for purpose), you may be entitled to a refund or remedy. These rights are in addition to any refund policy we offer.

6.2 Voluntary Refund Policy

On-Demand Courses:

Full refund if requested within 14 days of purchase and before 25% course completion
No refund after 25% course completion or 14 days, whichever comes first

Live Services:

Full refund if cancelled more than 7 days before delivery
50% refund if cancelled 3-7 days before delivery
No refund within 72 hours of delivery

Subscriptions:

30-day money-back guarantee for new subscribers
Cancel anytime – access continues until current billing period ends
No refund for remaining subscription periods after cancellation

6.3 Service Changes by Tatra Training

If we must cancel or significantly modify Services:

Minimum 7 days’ notice where reasonably possible
Options for rescheduling, credit, or full refund
No liability for consequential losses (subject to ACL and Queensland Fair Trading Act)

6.4 Refund Process

Refund requests must be submitted to info@tatratraining.com with:

Order/registration details
Reason for refund request
Preferred refund method

Processing time: 5-10 business days to original payment method.

7. INTELLECTUAL PROPERTY

7.1 Tatra Content Ownership

All Content, including courses, materials, trademarks (“Tatra Training,” “Tatra,” related logos), and intellectual property, remains our exclusive property or that of our licensors.

7.2 Permitted Uses

You may:

Access Content for personal professional development
Take notes for personal use
Download materials specifically designated as downloadable
Print course materials for personal reference

7.3 Prohibited Uses

You may not:

Reproduce, distribute, or make Content available to others
Create derivative works or translations without permission
Use our trademarks without written consent
Claim ownership or authorship of our Content
Share access credentials with colleagues or organisations

7.4 User Feedback and Submissions

Any feedback, suggestions, testimonials, or materials you provide may be used by us without compensation or attribution for marketing, improvement, and promotional purposes.

7.5 Copyright Infringement Reporting

To report suspected copyright infringement, contact egal@tatratraining.com with:

Description of copyrighted work
Location of alleged infringement
Your contact information and good faith statement
Declaration of accuracy

8. PRIVACY & DATA PROTECTION

8.1 Privacy Policy Reference

Personal information collection and use is governed by our Privacy Policy [https://www.tatratraining.com/privacy-policy/], which forms part of these Terms.

8.2 Health Information

We may collect Health Information in the course of providing Services to mental health professionals. Such information is subject to:

Privacy Act 1988 (Cth) Australian Privacy Principles
Information Privacy Act 2009 (Qld) Queensland Privacy Principles (where applicable)
Heightened security and handling obligations

8.3 Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information but cannot guarantee absolute security against all threats.

8.4 Data Retention

Personal information is retained as outlined in our Privacy Policy and as required for legal compliance, Service delivery, and professional development record-keeping.

9. ACCEPTABLE USE & COMMUNITY CONDUCT

9.1 Professional Standards

Users must maintain professional standards appropriate to healthcare and mental health contexts, consistent with relevant professional codes of conduct.

9.2 Prohibited Conduct

You must not:

Post defamatory, harassing, discriminatory, or abusive content
Share confidential client/patient information
Violate professional ethical obligations or privacy laws
Engage in spam or commercial solicitation
Interfere with Service operation or other users’ access

9.3 Content Moderation

We reserve the right to remove content and suspend accounts that violate these standards, following procedural fairness requirements under Queensland law.

10. WARRANTIES & DISCLAIMERS

10.1 Consumer Guarantee Preservation

Nothing in these Terms excludes, restricts, or modifies rights and remedies available under:

Australian Consumer Law
Queensland Fair Trading Act 1989
Other applicable consumer protection legislation

10.2 Service Availability

While we strive for continuous availability, Services may be interrupted for maintenance, updates, or technical issues. We provide reasonable notice where possible and disclaim liability for such interruptions to the extent permitted by law.

10.3 Professional Advice Disclaimer

Services provide general educational information only. We disclaim liability for professional decisions made based on our Content, subject to non-excludable legal obligations.

10.4 Third-Party Services

We are not responsible for third-party platforms, payment processors, or external links incorporated into our Services.

11. LIABILITY LIMITATIONS & INDEMNITIES

11.1 ACL and Queensland Law Compliance

Where Australian Consumer Law or Queensland Fair Trading Act applies, our liability is limited to the extent permitted by law. For services not covered by consumer guarantees, our liability is limited to re-supply of services or payment of re-supply costs.

11.2 Liability Cap

Subject to non-excludable legal obligations, our total liability for any claim is limited to the lesser of:

Fees paid by you in the 12 months preceding the claim
AUD $10,000

11.3 Excluded Damages

To the maximum extent permitted by law, we exclude liability for indirect, consequential, or special damages including loss of profits, data, or business opportunities.

11.4 User Indemnity

You agree to indemnify us against reasonable costs and claims arising from:

Your breach of these Terms
Violation of third-party rights
Professional misconduct or negligence in applying course content
Misuse of our Services or violation of applicable laws

12. TERMINATION

12.1 Termination by You

You may:

Cancel individual courses as outlined in Section 6
Cancel subscriptions anytime via your Account dashboard
Close your Account by contacting – info@tatratraining.com

12.2 Termination by Tatra Training

We may suspend or terminate your access for:

Material breach of these Terms after reasonable notice and opportunity to remedy
Professional misconduct affecting other users or our reputation
Fraudulent or illegal activity
Non-payment of fees after reasonable notice

12.3 Effect of Termination

Upon termination:

Service access ceases (subscriptions continue until end of billing period)
License to use Content terminates
Downloaded materials must be deleted where technically feasible
Accrued payment obligations remain due
Survival provisions continue in effect

13. GOVERNING LAW & DISPUTE RESOLUTION

13.1 Governing Law

These Terms are governed by the laws of Queensland, Australia. Australian Consumer Law and Queensland Fair Trading Act apply where relevant.

13.2 Jurisdiction

Courts of Queensland have exclusive jurisdiction, subject to your right to choose the court of your residence for consumer disputes under applicable consumer protection laws.

13.3 Dispute Resolution Process

Before commencing legal proceedings:

Contact us at legal@tatratraining.com describing the issue in detail
We will investigate and respond within 10 business days
If unresolved, consider mediation through Queensland Civil and Administrative Tribunal (QCAT) or relevant consumer protection agency

13.4 Consumer Complaint Rights

You may lodge complaints with:

Australian Competition and Consumer Commission (ACCC)
Queensland Office of Fair Trading
Office of the Australian Information Commissioner (privacy matters)
Queensland Civil and Administrative Tribunal (QCAT)

14. GENERAL PROVISIONS

14.1 Variation of Terms

We may modify these Terms with 14 days’ notice via email and/or website posting. Material changes will be highlighted. Continued use after the effective date constitutes acceptance of changes.

14.2 Force Majeure

We are not liable for delays or non-performance due to circumstances beyond reasonable control, including:

Pandemic-related restrictions or health orders
Natural disasters or extreme weather events
Government actions or regulatory changes
Technical infrastructure failures beyond our control

14.3 Severability

If any provision is found invalid or unenforceable under Queensland or Australian law, remaining provisions continue in full effect.

14.4 Assignment

We may assign these Terms to related entities or purchasers of our business with reasonable notice. You may not assign your rights without our written consent.

14.5 Entire Agreement

These Terms, together with our Privacy Policy [https://www.tatratraining.com/privacy-policy/] and other referenced policies, constitute the entire agreement between us, superseding all prior communications.

14.6 Survival

Provisions relating to intellectual property, payment obligations, limitation of liability, dispute resolution, and professional disclaimers survive termination.

15. ACCESSIBILITY & LANGUAGE

15.1 Plain English Commitment

We strive to use clear, accessible language in all communications and will provide clarification upon request.

15.2 Accessible Formats

Alternative formats of these Terms are available upon request for users with accessibility needs. Contact legal@tatratraining.com for assistance.

16. CONTACT INFORMATION

For questions about these Terms or our Services:

Email: legal@tatratraining.com
Post: Tatra Training, 14 Jacksonia Place, Noosaville QLD 4566

For complaints or disputes: legal@tatratraining.com

For privacy matters: legal@tatratraining.com

General inquiries: info@tatratraining.com

ABN: 89 315 620 861
Business Name: Tatra Training

Mobile Terms of Service

Last updated: Oct. 20, 2025

The Tatra Training mobile message service (the “Service”) is operated by Tatra Training (“Tatra Training”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Tatra Training’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Tatra Training through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Tatra Training. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Tatra or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Tatra Training mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Tatra or email info@tatratraining.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.