Terms & Condition

Last Updated: 17 September 2026

Plain English Summary: These Terms govern your use of Tatra Training’s professional development courses, memberships and related services. We’ve written them in plain English while ensuring full compliance with Australian and Queensland consumer law. Key points: your consumer rights under Australian law cannot be excluded, refunds are available in certain circumstances, and our content is protected by copyright.

1. DEFINITIONS

“Account” means your unique user account for accessing our Services.
“Annual Subscription” means a Subscription billed once per year that renews automatically each year unless cancelled, as set out in clause 5.2.
“Australian Consumer Law” or “ACL” means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
“Content” means all materials, courses, videos, documents, and intellectual property provided through our Services, including Presenter Content.
“Course Materials” means educational content, handouts, certificates, and related resources.
“CPD” means Continuing Professional Development or Continuing Professional Education.
“Enterprise Client” means organisations purchasing Services for multiple users.
“Health Information” means personal information about health, disability, or mental health as defined by the Privacy Act 1988 (Cth) and Information Privacy Act 2009 (Qld).
“Individual Course Purchase” means a one-time purchase of a single course, made outside a Subscription, that gives you lifetime access to that course as set out in clause 3.3. All of our courses are delivered in pre-recorded, on-demand format, whether accessed through an Individual Course Purchase or a Subscription.
“Live Services” means webinars, workshops, or events delivered in real-time.
“Monthly Subscription” means a Subscription billed monthly, with an initial minimum term of 12 consecutive payments. After the minimum term is completed, the Subscription continues on a month-to-month basis unless cancelled, as set out in clause 5.2.
“Presenter” means an independent expert who brings their own course topic and content to us for delivery through our platform. Presenters are not commissioned, scripted or edited by us, and retain ownership of their course content as set out in clause 7.1.
“Presenter Content” means the courses, materials, opinions and content that a Presenter provides to us for delivery through the Services, which remain the intellectual property of that Presenter unless otherwise agreed with us in writing.
“Services” means all courses, training, events, and related services provided by Tatra Training.
“Subscription” means recurring access to Services for a specified period.
“Tatra Training,” “Tatra,” “we,” “us,” “our” means The Trustee for Alignment Assets Discretionary Trust, ABN 89 315 620 861, trading as Tatra Training.
“Team Subscription” means a Subscription purchased by an Enterprise Client for multiple named individuals under a single invoice, administered by a nominated Team Administrator.
“Trial” means the 7-day free trial period that may precede an Annual Subscription or Monthly Subscription, as set out in clause 5.2.
“You,” “your” means the individual or entity accessing our Services.

2. ACCEPTANCE & ELIGIBILITY

2.1 Agreement Formation

By accessing, registering for, or using our Services, you accept these Terms in full. If you disagree with any provision, do not use our Services.

2.2 Professional Eligibility

Our Services target mental health professionals, allied health practitioners, and related professionals. While registration verification is not required, you acknowledge responsibility for ensuring courses meet your professional development needs and regulatory requirements.

2.3 Age and Capacity

You must be at least 18 years old and legally capable of entering binding contracts. If acting for an organisation, you warrant authority to bind that entity.

2.4 Account Security

You are responsible for maintaining confidentiality of login credentials and all activities under your Account. Sharing credentials is prohibited and may result in Service suspension.

3. SERVICES & LICENSING

3.1 License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use Services solely for your professional development. This license terminates upon breach of these Terms or Service cancellation.

3.2 Usage Restrictions

You may not:

• Share login credentials or allow unauthorised access
• Copy, redistribute, or commercially exploit Content
• Use automated systems to access or scrape Content
• Reverse engineer or attempt to extract source materials
• Remove copyright notices or proprietary markings

3.3 Course Access Windows

• Individual Course Purchases: Lifetime access – there is no time limit to access a course you have purchased individually. This applies whether you purchased before or after we introduced Subscriptions, and you do not need a Subscription to keep accessing courses you have already bought. Course materials remain available indefinitely through your Account.
• Live Services: One-time access during scheduled delivery plus recording access for 30 days
• Trial: Full access to active Subscription content for 7 days from signup
• Monthly Subscription: Access continues for as long as your monthly payments remain current
• Annual Subscription: Access continues for the 12-month period you have paid for, and renews automatically in accordance with clause 5.2
• Team Subscription: Access for each named individual continues while their seat is allocated and the Enterprise Client’s invoice is current

3.4 Certificates and CPD Credits

Certificates are issued upon successful completion of course requirements. You remain responsible for:

• Verifying CPD acceptance with your professional body
• Maintaining CPD records as required by your regulator
• Ensuring courses meet your specific learning needs

3.5 Team Subscription Administration

• A Team Subscription is invoiced to the Enterprise Client, not to individual members
• The Enterprise Client nominates a Team Administrator responsible for allocating and reallocating seats among named individuals
• Each individual under a Team Subscription must have their own personal login. Credentials must not be shared between team members or with anyone outside the organisation
• Removing a seat ends that individual’s access. The Enterprise Client may reallocate a removed seat to another individual for the remainder of the invoiced period

3.6 Presenter Content Removal

If our arrangement with a Presenter ends, we may remove their course from sale and from the Subscription catalogue. If you already hold an Individual Course Purchase for that course, your access continues in accordance with clause 3.3. If you accessed the course through a Subscription, your access to that course ends when it is removed from the active catalogue.

3.7 Membership Content

A Subscription provides access to the courses and other Content included in the Subscription catalogue from time to time. The catalogue is not fixed for the duration of your Subscription. We may add, update, replace or remove courses or Presenters where reasonably necessary, including where a Presenter’s arrangement with us ends, content becomes outdated, or courses are replaced or updated. We will not materially reduce the overall Subscription service during a period you have already paid for without providing an appropriate remedy where required by law.

4. PROFESSIONAL & CLINICAL DISCLAIMERS

4.1 Educational Purpose Only

Our Services provide educational information only and do not constitute:

• Clinical, medical, psychological, or therapeutic advice
• Specific recommendations for individual cases
• Supervision or consultation services
• Professional licensure or certification

4.2 Professional Responsibility

You acknowledge that:

• Professional practice remains your sole responsibility
• Our Content cannot replace professional judgment, supervision, or consultation
• You must comply with all applicable professional standards and regulatory requirements
• Competency and scope of practice decisions rest with you

4.3 Emergency Situations

Our Services are not designed for emergency situations. If you or someone you know requires immediate assistance, contact emergency services (000 in Australia) or appropriate local crisis resources.

4.4 No Treatment Outcomes Guaranteed

We make no representations about treatment effectiveness, client outcomes, or professional success resulting from our Services.

4.5 Presenter and Third-Party Content

Courses are delivered by independent Presenters who bring their own course topics and content to our platform. We select Presenters based on their professional experience, expertise and teaching credentials, such as published work or prior courses they have created. Presenters are responsible for the professional opinions, clinical recommendations and interpretations expressed in their courses, and these do not necessarily represent the views of Tatra Training. We do not independently validate every statement, recommendation or reference contained in Presenter Content. To the extent permitted by law, we are not liable for loss or damage arising from your reliance on Presenter Content, subject to your non-excludable rights under the ACL.

5. PRICING, BILLING & TAXES

5.1 Fees and Payment

All fees are in Australian dollars (AUD) and include GST where applicable. Payment is required before Service access unless alternative arrangements are agreed in writing.

5.2 Free Trials and Automatic Renewals

Subscriptions may begin with a 7-day free Trial. A valid payment method is required to start a Trial, but you will not be charged until the Trial ends, unless you cancel before then. One Trial is available per person or email address – if you cancel a Trial, you are not eligible for a further Trial. When you commence a Trial, the checkout page will identify the Subscription you will move to, the amount you will be charged, the date of the first charge and the applicable billing frequency.

• Annual Subscriptions renew automatically each year unless cancelled before the renewal date, in accordance with clause 6. We will send you a reminder at least 7 days before your Annual Subscription renews
• Monthly Subscriptions have an initial minimum term of 12 consecutive monthly payments. After the minimum term is completed, your Subscription continues on a month-to-month basis and may be cancelled at any time, in accordance with clause 6
• We will provide at least 7 days’ advance notice of upcoming renewals and 30 days notice for any fee changes

5.3 Price Changes

We may change Subscription fees from time to time. Any price change will not affect a Subscription period you have already paid for. For Annual Subscriptions, a price change will only apply from your next annual renewal. For Monthly Subscriptions, the monthly fee will not increase during the initial 12-month minimum term described in clause 5.2. We will provide at least 30 days’ notice of any price increase. If you do not wish to accept a new price, you may cancel before it takes effect, subject to any minimum term that applies to your Subscription.

5.4 GST and Tax Invoices

GST is included in displayed prices where applicable. Tax invoices are available through your Account dashboard and emailed upon purchase.

5.5 Failed Payments

You must maintain a valid payment method for your Subscription. If a recurring payment fails, we may attempt to process the payment again and may contact you to update your payment details. We may suspend your access to Subscription content while payment remains overdue. Suspension does not cancel any amounts already due under your Subscription’s minimum term, if applicable. We may cancel a Subscription if payment remains outstanding after reasonable notice, in accordance with clause 12.2.

6. REFUNDS, CANCELLATIONS & CHANGES

6.1 Your Australian Consumer Law Rights

Important: Under Australian Consumer Law and Queensland Fair Trading Act, you have guaranteed rights that cannot be excluded. If our Services fail to meet consumer guarantees (such as being of acceptable quality or fit for purpose), you may be entitled to a refund or remedy. These rights are in addition to any refund policy we offer.

6.2 Voluntary Refund Policy

Individual Course Purchases:

• Full refund if requested within 14 days of purchase and before 25% course completion
• No refund after 25% course completion or 14 days, whichever comes first

Live Services:

• Full refund if cancelled more than 7 days before delivery
• 50% refund if cancelled 3-7 days before delivery
• No refund within 72 hours of delivery

Subscriptions:

• You may cancel a Trial at any time during the 7-day period at no cost
• Beyond the Trial, Subscription fees are otherwise non-refundable, except where we determine, at our discretion, that genuine hardship or extenuating circumstances apply
• No refund is available once you have completed a course and been issued a certificate for it
• Cancelling a Subscription stops future payments but does not refund amounts already paid – access continues until the end of the period already paid for, subject to the Monthly Subscription’s initial minimum term described in clause 5.2

6.3 Service Changes by Tatra Training

If we must cancel or significantly modify Services:

• Minimum 7 days’ notice where reasonably possible
• Options for rescheduling, credit, or full refund
• No liability for consequential losses (subject to ACL and Queensland Fair Trading Act)

6.4 Refund Process

This process applies to Individual Course Purchases and Live Services under clause 6.2, and to Service Changes under clause 6.3. It does not create a right to a refund of Subscription fees. Subscription fees are only refunded in the limited discretionary circumstances set out in clause 6.2, and submitting a request does not guarantee one will be provided.

Where you have an eligible refund request, submit it to info@tatratraining.com with:

• Order/registration details
• Reason for refund request
• Preferred refund method

Processing time: 5-10 business days to original payment method.

If you believe genuine hardship or extenuating circumstances apply to your Subscription, you can contact us at info@tatratraining.com to have this considered at our discretion.

6.5 Cancelling a Subscription

• Annual Subscriptions can be cancelled at any time via your Account dashboard. Cancellation takes effect at the end of the current 12-month period, and no further payment will be taken
• Monthly Subscriptions can be cancelled during the 7-day Trial at no cost. After the Trial, your Monthly Subscription has an initial minimum term of 12 consecutive payments, during which it cannot be cancelled early. Once the initial minimum term is complete, your Monthly Subscription continues on a month-to-month basis and can be cancelled at any time via your Account dashboard, taking effect at the end of your current monthly billing period
• Team Subscriptions are cancelled by the Enterprise Client for the group as a whole, or by removing individual seats, in accordance with the Enterprise Client’s separate agreement with us, where one applies

7. INTELLECTUAL PROPERTY

7.1 Content Ownership

Presenter Content remains the intellectual property of the Presenter who created it. Presenters bring their own course topics and materials to us; we do not commission, script or edit that content, and we do not own it. Each Presenter licenses us to host and deliver their Presenter Content to you through the Services, and you receive a license to access it on the terms of these Terms and Conditions.

All other Content, including our platform, website, trademarks (“Tatra Training,” “Tatra,” related logos), site design and any materials we create ourselves, remains our exclusive property or that of our licensors.

7.2 Permitted Uses

You may:

• Access Content for personal professional development
• Take notes for personal use
• Download materials specifically designated as downloadable
• Print course materials for personal reference

7.3 Prohibited Uses

You may not:

• Reproduce, distribute, or make Content available to others
• Create derivative works or translations without permission
• Use our trademarks without written consent
• Claim ownership or authorship of our Content
• Share access credentials with colleagues or organisations
• Under a Team Subscription, share credentials between team members or with anyone outside the Enterprise Client’s organisation

7.4 User Feedback and Submissions

Any feedback, suggestions, testimonials, or materials you provide may be used by us without compensation or attribution for marketing, improvement, and promotional purposes.

7.5 Copyright Infringement Reporting

To report suspected copyright infringement, contact legal@tatratraining.com with:

• Description of copyrighted work
• Location of alleged infringement
• Your contact information and good faith statement
• Declaration of accuracy

Where a report relates to Presenter Content, we may refer it to the relevant Presenter, who is responsible for the accuracy and rights clearance of their own material.

8. PRIVACY & DATA PROTECTION

8.1 Privacy Policy Reference

Personal information collection and use is governed by our Privacy Policy [https://www.tatratraining.com/privacy-policy/], which forms part of these Terms.

8.2 Health Information

We may collect Health Information in the course of providing Services to mental health professionals. Such information is subject to:

• Privacy Act 1988 (Cth) Australian Privacy Principles
• Information Privacy Act 2009 (Qld) Queensland Privacy Principles (where applicable)
• Heightened security and handling obligations

8.3 Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information but cannot guarantee absolute security against all threats.

8.4 Data Retention

Personal information is retained as outlined in our Privacy Policy and as required for legal compliance, Service delivery, and professional development record-keeping.

9. ACCEPTABLE USE & COMMUNITY CONDUCT

9.1 Professional Standards

Users must maintain professional standards appropriate to healthcare and mental health contexts, consistent with relevant professional codes of conduct.

9.2 Prohibited Conduct

You must not:

• Post defamatory, harassing, discriminatory, or abusive content
• Share confidential client/patient information
• Violate professional ethical obligations or privacy laws
• Engage in spam or commercial solicitation
• Interfere with Service operation or other users’ access

9.3 Content Moderation

We reserve the right to remove content and suspend accounts that violate these standards, following procedural fairness requirements under Queensland law.

10. WARRANTIES & DISCLAIMERS

10.1 Consumer Guarantee Preservation

Nothing in these Terms excludes, restricts, or modifies rights and remedies available under:

• Australian Consumer Law
• Queensland Fair Trading Act 1989
• Other applicable consumer protection legislation

10.2 Service Availability

While we strive for continuous availability, Services may be interrupted for maintenance, updates, or technical issues. We provide reasonable notice where possible and disclaim liability for such interruptions to the extent permitted by law.

10.3 Professional Advice Disclaimer

Services provide general educational information only. We disclaim liability for professional decisions made based on our Content, subject to non-excludable legal obligations.

10.4 Third-Party Services

We are not responsible for third-party platforms, payment processors, or external links incorporated into our Services.

11. LIABILITY LIMITATIONS & INDEMNITIES

11.1 ACL and Queensland Law Compliance

Where Australian Consumer Law or Queensland Fair Trading Act applies, our liability is limited to the extent permitted by law. For services not covered by consumer guarantees, our liability is limited to re-supply of services or payment of re-supply costs.

11.2 Liability Cap

Subject to non-excludable legal obligations, our total liability for any claim is limited to the lesser of:

• Fees paid by you in the 12 months preceding the claim
• AUD $10,000

11.3 Excluded Damages

To the maximum extent permitted by law, we exclude liability for indirect, consequential, or special damages including loss of profits, data, or business opportunities.

11.4 User Indemnity

You agree to indemnify us against reasonable costs and claims arising from:

• Your breach of these Terms
• Violation of third-party rights
• Professional misconduct or negligence in applying course content
• Misuse of our Services or violation of applicable laws

12. TERMINATION

12.1 Termination by You

You may:

• Cancel individual courses as outlined in Section 6
• Cancel a Subscription via your Account dashboard, subject to the cancellation windows set out in clause 6.5
• Close your Account by contacting – info@tatratraining.com

12.2 Termination by Tatra Training

We may suspend or terminate your access for:

• Material breach of these Terms after reasonable notice and opportunity to remedy
• Professional misconduct affecting other users or our reputation
• Fraudulent or illegal activity
• Non-payment of fees after reasonable notice

12.3 Effect of Termination

Upon termination:

• Service access ceases (subscriptions continue until end of billing period, subject to clause 5.2 and 6.5)
• License to use Content terminates
• Downloaded materials must be deleted where technically feasible
• Accrued payment obligations remain due
• Survival provisions continue in effect

13. GOVERNING LAW & DISPUTE RESOLUTION

13.1 Governing Law

These Terms are governed by the laws of Queensland, Australia. Australian Consumer Law and Queensland Fair Trading Act apply where relevant.

13.2 Jurisdiction

Courts of Queensland have exclusive jurisdiction, subject to your right to choose the court of your residence for consumer disputes under applicable consumer protection laws.

13.3 Dispute Resolution Process

Before commencing legal proceedings:

1. Contact us at legal@tatratraining.com describing the issue in detail
2. We will investigate and respond within 10 business days
3. If unresolved, consider mediation through Queensland Civil and Administrative Tribunal (QCAT) or relevant consumer protection agency

13.4 Consumer Complaint Rights

You may lodge complaints with:

• Australian Competition and Consumer Commission (ACCC)
• Queensland Office of Fair Trading
• Office of the Australian Information Commissioner (privacy matters)
• Queensland Civil and Administrative Tribunal (QCAT)

14. GENERAL PROVISIONS

14.1 Variation of Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable law. We will provide at least 14 days’ notice of material changes via email and/or website posting. Changes will not retrospectively alter the price, minimum term or other material rights applying to a Subscription period you have already paid for, unless required by law or agreed with you. If a material change adversely affects your Subscription, we will provide any cancellation, refund or other remedy required by applicable law. Continued use after a change takes effect constitutes acceptance of that change.

14.2 Force Majeure

We are not liable for delays or non-performance due to circumstances beyond reasonable control, including:

• Pandemic-related restrictions or health orders
• Natural disasters or extreme weather events
• Government actions or regulatory changes
• Technical infrastructure failures beyond our control

14.3 Severability

If any provision is found invalid or unenforceable under Queensland or Australian law, remaining provisions continue in full effect.

14.4 Assignment

We may assign these Terms to related entities or purchasers of our business with reasonable notice. You may not assign your rights without our written consent.

14.5 Entire Agreement

These Terms, together with our Privacy Policy [https://www.tatratraining.com/privacy-policy/] and other referenced policies, constitute the entire agreement between us, superseding all prior communications.

14.6 Survival

Provisions relating to intellectual property, payment obligations, limitation of liability, dispute resolution, and professional disclaimers survive termination.

15. ACCESSIBILITY & LANGUAGE

15.1 Plain English Commitment

We strive to use clear, accessible language in all communications and will provide clarification upon request.

15.2 Accessible Formats

Alternative formats of these Terms are available upon request for users with accessibility needs. Contact legal@tatratraining.com for assistance.

16. CONTACT INFORMATION

For questions about these Terms or our Services:

Email: legal@tatratraining.com
Phone: 1300 792 029
Post: Tatra Training, 14 Jacksonia Place, Noosaville QLD 4566

For complaints or disputes: legal@tatratraining.com

For privacy matters: legal@tatratraining.com

General inquiries: info@tatratraining.com or 1300 792 029

ABN: 89 315 620 861
Business Name: Tatra Training

Mobile Terms of Service

Last updated: Oct. 20, 2025

The Tatra Training mobile message service (the “Service”) is operated by Tatra Training (“Tatra Training”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Tatra Training’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Tatra Training through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Tatra Training. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Tatra or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Tatra Training mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Tatra or email info@tatratraining.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.